Delivery & Returns
Delivery & Returns
Please note this website only ships to Australian & New Zealand postal addresses, For deliveries to another country please visit www.pro-bolt.com
| Free Shipping to Australian addresses on orders over $200. | |||
|---|---|---|---|
| Method | Excluding GST | Including GST | Notes |
| Registered Post Express | $13.59 | $14.95 | Free on Orders over $200 |
| * | |||
Delivery Schedule
We hold a range of stock here in Australia for quick delivery for most orders. Where there is a stock shortage, we place weekly stock orders with the UK head office to minimise delays with back orders. Customers will be advised via email if their order has a delay.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order and receive a full refund if you would rather not wait.
Returns
No goods will be accepted without a returns reference and form.
Firstly please call 0499 800 788 for a Returns Authorization Number) within 7 days of receipt and follow the procedures below:
- All returns must be accompanied by a Returns number (return merchandise authorization number) noted on the returns form which can be downloaded here: Pro-Bolt Australia Returns Form
- Returns or exchanges may only be sent with prior authorization From Pro-Bolt Australia no action will be taken until the goods have been examined by Pro-bolt Australia.
- Make sure you pack in accordance with the carrier's requirements. We do not accept any liability for incorrect parts ordered.
- If established that Pro-Bolt have incorrectly supplied goods from that ordered, Pro-Bolt will pay reasonable return costs only.
- The purchaser is responsible for any return postage incurred.
- All goods must be shipped back to us within 7 days of receipt.
- A 25% restocking or cancellation fee applies to all orders.
- Refunds will be given in 28 days of receipt of parts or you may have a store credit with No fees.
- Items that have been modified, installed, or otherwise rendered not saleable cannot be returned, no exceptions.
Address
Pro-Bolt Australia
PO Box 120
Poowong
Victoria 3988
Australia
Please note that should the incorrect address be used Pro-Bolt reserve the right the charge Freepost carriage costs. We cannot accept responsibility for returned goods which are undelivered, please retain your proof of postage etc, you may require it in the event of a claim with your carrier.
Shortages
Please advise Pro-Bolt of any problems with shortages or carrier damage within 5 days of receipt. We regret that beyond this time, due to circumstances beyond our control we may be unable to process your claim. Pro-Bolt does not accept any responsibility for any labour charges incurred during fitment or removal of goods whether allegedly faulty or incorrectly supplied.
We are always available for product and fitting consultation. Please ask prior to fitting should you have any queries or questions.